Returns & Refunds

Returns & Replacements

 

Debriefed Underwear has a really fair and a rather simple returns policy. You can return an item with ease. All we ask for is the following:

Please return items within 30 days of delivery, and;

Please return items in a condition suitable for re-selling - unworn, in their original condition and with all tags and original packaging intact and undamaged.

If you would like to try underwear or swimwear on for size or fit, the best option is to do this over other clean underwear. For hygiene reasons, please do not try underwear or swimwear on against naked flesh as it would then be considered as worn. We are unable to accept returns of worn items unless the only way to discover a fault is by wearing or washing them. All returns are checked.

 

If you would like to return items please contact us at enquiries@debriefedunderwear.co.uk and send a note with the item when you return your order so we know it's yours and can refund you quicker.

 

If you would like to exchange an item for the same item in a different size, please email us at enquiries@debriefedunderwear.co.uk and we will hold the exchange whilst we await the return.

 

If you would like a different item entirely, then please return the unwanted item(s) which will be refunded, less the cost of the postage, and place a new order. 

 

If your item is faulty, was miss-described or the wrong items have been delivered, Debriefed Underwear is at fault. Please e-mail enquiries@debriefedunderwear.co.uk for us to arrange the return. 

If Debriefed Underwear is not at fault and you wish to return items, you will be responsible for returning the item(s) to Debriefed Underwear at your cost. You must take reasonable care to ensure that they are not damaged in the meantime or in transit. Please remember to obtain a certificate of posting.

 

When your item(s) is received back to Debriefed Underwear, refunds are usually made the same day. Refunds are completed in the same manner in which payment was received. Please allow 3-5 working days for the funds to clear your account.

Please note that postage & packaging charges on your original order are not refundable. Which means if you got free shipping on the order, we may deduct the cost to us for shipping from your refund.

Our Return address is:

Debriefed Underwear

4th Floor, North Vale Mill

Bradford Road

Brighouse

West Yorkshire

HD6 4DJ